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Send Reminders or Warnings: Route 53 should implement a policy to send at least one reminder or warning before suspending a domain for failure to verify email. This helps mitigate the risk of accidental suspension due to missed emails during busy periods.
Handle Suspension Notifications: Route 53 should handle suspension notifications more effectively, especially when the domain of the email address to be verified is among the suspended domains. This could involve using alternative communication channels or ensuring notifications are sent before suspension occurs.
Provide Verification Options: If a domain is suspended, Route 53 should provide alternative verification options, such as allowing users to resend verification links or verifying through alternate email addresses. This prevents a catch-22 situation where users are unable to verify their domains due to suspension.
Consider Email Hygiene: While using a non-business email address for domain registration may be good hygiene to ensure receipt of important notifications, it's also important for businesses to use their primary domain for registration purposes. Route 53 should find a balance between these considerations, perhaps by allowing users to designate multiple contact email addresses for notifications.
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