Incorrectly billed for using AWS Sagemaker Canvas

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Hi, I created a free tier AWS account to learn more about the services in January 2024. In February 2024, I did attempt to create a Sagemaker instance. But this attempt was unsuccessful so then I deleted all Sagemaker instances immediately. I did not use any Sagemaker services at all, and yet I was charged $779.58 for the month of February, and the cost is continuing to accumulate for March 2024 with $11.40. The billing statement shows that it's charging me for using Sagemaker Canvas, but this is not being used at all. I checked my account multiple times and there is no Sagemaker instance. As I have not used this service, I am requesting for a refund for the February charge and correct the current accumulating cost for March 2024 to $0.

Please advise which number I can call or email to request for this refund, otherwise I will file a dispute on this with my bank.

2 réponses
2
Réponse acceptée

Hi there,

My apologies for any frustration caused here.

Please reach out to our Billing team to have them look into this. While we don't have a phone number, you can find the instructions for requesting a phone call or chat here.

— Aimee K.

AWS
EXPERT
répondu il y a 2 mois
AWS
EXPERT
vérifié il y a 2 mois
0

Thank you. I will open a case with the link you provided.

Dahlia
répondu il y a 2 mois

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