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When you register a domin with AWS Route 53, AWS provides the Domain Name Registration Service through ICANN-accredited registrars. Your contact informaion on Route 53 could be different on whois.com, as AWS is not accredited registrar by ICANN - that is my understanding.
Only the person or organisation who register or update the DNS records - that can change the whois.com records. I do not know your hosted zone and its records and how did you configure it? But remember there is a always solution and AWS has one of the best support team to assist its clients. It appears this could be a human error by a new employee or machine language.
Thank you and please advise me whether this answer has helped you.
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