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AWS support unresponsive for about 150 hours after system impaired

0

We have created a support case on Tuesday last week, and almost a week has passed without any response; the case is still unassigned. We are currently on the business support plan. We left multiple environments in a severe state awaiting your response, we cannot continue to wait indefinitely.

Case ID: XXXXXXXXXXX

*Edit: Removed case ID — Elle G.

Balises
Cas d'assistance
Langue
English
whoek
demandé il y a 7 mois171 vues
1 réponse
0
Réponse acceptée

Hello,

Sorry for any frustration caused.

I understand the urgency in receiving assistance on the issues you're facing. On your behalf, Ive reached out to our team internally for review. If you have further concerns, please address them on your Support case for visibility. Keep an eye on further case communication via your Support Center: go.aws/support-center.

— Elle G.

AWS
EXPERT
AWS Support - Elle
répondu il y a 7 mois

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