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To answer your question, we require details that are non-public information. You mentioned you opened a support case. Please reach in that case for support
For general guidance please see https://docs.aws.amazon.com/AmazonS3/latest/userguide/using-presigned-url.html
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Troubleshooting 403 Access Denied error issues with Presigne URLs : https://repost.aws/knowledge-center/cloudfront-troubleshoot-signed-url-cookies
Best would be to reach out to the AWS Support via email/chat/call and any engineer will be able to check your resources and suggest further.
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