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Hello,
Thank you for reaching out to AWS Support, to answer your query in short,
- The five minute wait period to resume the journey is a configuration that cannot be changed at this time.
- To achieve your use case requirement, you will have to implement a workaround, as out of the box solutions are not possible at this time.
- One option that you can consider is looking into using lambda function invocations. Instead of using a contact center activity. This way, you can invoke a lambda function and store the corresponding data on a data store like DynamoDB. You can then have your application which tracks your concurrency threshold to either process these events and send them to connect campaign or pause processing them till the concurrency comes down.
Thank you for your patience once again, I hope you have a nice day ahead!
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