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re:Post User is linked to the IAM credentials.
Therefore, the root account and each IAM user are recognised as different users on re:Post, even if they are under the same AWS account.
I have encountered similar problems before and eventually contacted AWS Support to resolve them.
In this case, I assume that the re:Post profile created by the root account credentials will be associated to a new re:Post user internaly by AWS support.
Please also refer to this previous answer.
https://repost.aws/questions/QUJzZ3rLEdR8qNMtsCRqH18w/log-in-to-my-user-in-aws-re-post
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Thanks!
Did you use the paid AWS support to request this change on re:Post?
Yes, in my case, by using paid support plan.