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Hi Casey, please see: https://docs.aws.amazon.com/greengrass/v2/developerguide/work-with-client-device-shadows.html#enable-shadow-manager-client-devices.
This provides the MQTT Bridge configuration which you must use to allow shadow access without loops.
Cheers, Michael
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Perfect, I missed that article while trying to troublshoot this, thank you! I do have a follow on question about the ShadowManager, which I'll ask in another question to track answers there (how to wildcard subscribe to all devices assigned to the gateway).