En utilisant AWS re:Post, vous acceptez les AWS re:Post Conditions d’utilisation
AWS re:Postre:Post

Pinpoint SMS message sent but not delivered

0

I am trying the smallest example in sandbox, to get a promotional message delivered to my phone. I have created a segment with a single record, and created a campaign, which I ran on immediate basis. I also created a custom template with some fields in it. I have added my phone number as a verified recipient and used my number when creating the recipient list of 1 record Since the campaign completed without my receiving the text I would like to see what happened and at what point the sending failed. Where can I look? More help would be welcome, but at least I would like to know where to look. Many thanks in advance

Sujets
Web et mobile front-endApplications commerciales
Balises
Amazon Pinpoint
Langue
English
gk_2000
demandé il y a 2 ans1562 vues
2 réponses
0
Réponse acceptée

Answering my own question I was trying to test the SMS sending using a pinpoint campaign. This happens to be not permitted. According to https://docs.aws.amazon.com/pinpoint/latest/userguide/messages.html "You can't send a test message to a segment—you have to send it to individual users". This is the exact reason it was not working.

gk_2000
répondu il y a 2 ans
profile picture
EXPERT
Sedat Salman
vérifié il y a 10 mois
0

Hi! If you are in the Pinpoint Sandbox, keep in mind that you can only send SMS messages to verified destination numbers.

Another place to look is the ChannelType of your Campaign. https://docs.aws.amazon.com/pinpoint/latest/apireference/apps-application-id-channels-apns.html

Amazon provides a Amazon Pinpoint SMS Simulator that can help with testing and viewing event records as well: https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-sms-simulator.html.

As for troubleshooting, while Data Events (Sends) are not logged in AWS CloudTrail (https://docs.aws.amazon.com/pinpoint/latest/developerguide/logging-using-cloudtrail.html), you can use Amazon CloudWatch to collect metrics on your Pinpoint campaign. More information on how to set that up: https://docs.aws.amazon.com/pinpoint/latest/userguide/monitoring.html

jsonc
répondu il y a 2 ans
  • gk_2000
    il y a 2 ans

    Hi, thanks for the answer. Regarding the test numbers, do I need to somehow verify them as destination endpoints in my sandbox?

Vous n'êtes pas connecté. Se connecter pour publier une réponse.

Une bonne réponse répond clairement à la question, contient des commentaires constructifs et encourage le développement professionnel de la personne qui pose la question.

Instructions pour répondre aux questions

Contenus pertinents