how to implement holyday voicemail in amazon connect?

0

how to implement holyday voicemail if customer is calling during holyday, offered leave a holyday voicemail using amazon connect?

demandé il y a 10 mois574 vues
1 réponse
0
Réponse acceptée

This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html

In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html

profile picture
EXPERT
répondu il y a 10 mois
profile picture
EXPERT
vérifié il y a 10 mois

Vous n'êtes pas connecté. Se connecter pour publier une réponse.

Une bonne réponse répond clairement à la question, contient des commentaires constructifs et encourage le développement professionnel de la personne qui pose la question.

Instructions pour répondre aux questions