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Please try the following AWS official documentation for troubleshooting if you have not already done so. [1]
[1] Troubleshoot connecting to your Windows instance - Amazon Elastic Compute Cloud
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/troubleshoot-connect-windows-instance.html
There was also a QA about the same error, which I hope will be helpful. [2]
[2] Issue connect to my AWS enstance using Microsoft Remote desktop App for MAC - Microsoft Q&A
https://learn.microsoft.com/en-us/answers/questions/277472/issue-connect-to-my-aws-enstance-using-microsoft-r.html
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