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It sounds like the user who received the invitation didn't sign into the right account to accept the invitation. The user should use an IAM user, assume an IAM role, or sign in as the account's root user (not recommended) to the member account that is invited with a minimum permissions outlined in the article below.
https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_accounts_invites.html
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