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Hi. Try this form: https://support.aws.amazon.com/#/contacts/aws-account-support
répondu il y a 9 mois
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From how you've described your setup there's a good chance that the email address the billing notification was sent to is the same email address as was used to setup the AWS Account in the first place (what is called the root account email address).
If so, the root account password can be reset, allowing you to regain access to the account https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html#reset-root-password
From here you will be able to update the payment method https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/manage-payment-method.html
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