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Hello,
I understand that you are currently facing an issue with pending contract status in the marketplace.
Please note that we have a specialized team for AWS Marketplace queries.
(As an AWS Premium Support engineer myself, we don't have any visibility in the process to check upon your SaaS integration status or support AWS marketplace queries. Also the Customer Service team (the accounts and billing team), only handles the Marketplace buyer accounts and billing inquiries.)
Hence, you can get the fastest assistance for your use case directly from the AWS Marketplace - Seller Operations
team by contacting them via web form at:
In additional to contacting the Seller Operations team, you may also find the SaaS section of the AWS Marketplace Seller Guide helpful as well, and can find it here:
Hope the above shared information is insightful to your query. In case, if you have any questions, then please feel free to reach out.
Referencces:
[2] https://docs.aws.amazon.com/marketplace/latest/userguide/saas-getting-started.html
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