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Is it possible that there is an operating system firewall that has been enabled which is blocking traffic? If so, you will need to rebuild the Workspaces instance.
Otherwise, I'd suggest creating a support case as the support team can investigate further within the Workspaces service.
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Hi We do not know this as we cannot get in We are small company and do not have support contract with AWS Is there any chance we can access the workspace ourself I am assuming raising support ticket with AWS support will cost money Please advice
I would suggest that maintaining a business support contract is worth the money given that you're running multiple Workspaces. However, if that isn't a possibility then you should attempt a rebuild of the Workspaces instance.