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Without provisioning Direct Connect (DX) you cannot test end-to-end connectivity. You need some DX resource, DX Virtual Interface (Vif) (Private/Public/Transit) to test connectivity.
They can work with the provider to see if they have any IP they they can try to reach in the co-location. Either way, there are too many variables and they'll have to work with the provider if they can/have DX Vif that customer can use to test end-to-end.
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