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Instances stuck in shutting down

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These two instances are stuck in shutting down, can you please terminate them?

i-022148dc4a9e9ed72
i-0ab972fd462667a17

I am unclear what the proper process is to get this fixed. I don't have access to post in these forums with that account, and I can't open a support ticket. These machines can't be terminated because of a problem on AWS side, and we have been paying for them for about a month.

What is the correct and fast process for dealing with this?

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Amazon EC2
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demandé il y a 7 ans310 vues
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Both instances are now in a stopped state.

répondu il y a 7 ans
0

Can I get a hand here from an amazonian?

répondu il y a 7 ans
0

I can see that one of the instances is currently in a stuck stopping state.

I have reached out internally to have this looked at.

répondu il y a 7 ans

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