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What error you are getting?
Troubleshoot connecting to your instance: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/TroubleshootingInstancesConnecting.html
Are you trying to connect to the instance via "EC2 Instance Connect"? If you are trying to connect via EC2 instance connect please refer the following: https://repost.aws/knowledge-center/ec2-instance-connect-troubleshooting
If you have support plan, open a support case with our Technical Support and they will help you resolving the issue.
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