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My support case has not been answered after 48h

0

Dear community,

I have raised a case with ID 95591xxxxx more than 48h ago and its status shows "unassigned" yet. My organization has a Developer Support Plan. Should the case status not have changed already? I am wondering if has gotten lost among other cases. Any help would be most appreciated.

Best regards, JC

Balises
Cas d'assistanceAccount Support
Langue
English
jc
demandé il y a 2 ans233 vues
1 réponse
0

Hello,

I'm so sorry for the delay you experienced in receiving assistance. I have reviewed your case and can see that one of our support engineers has followed up with you. Thank you for your patience!

Best regards,

Lex D.

AWS
EXPERT
AWS Support - Lex
répondu il y a 2 ans

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