Amazon Connect and Voicemail solution

As it turned out, the answer was I had the same login for administrator and manager. I didn't need to differentiate. The solution let me make them the same. I noticed that it had me designated as a manager. The manager cannot download or update the information. I made them different and I can access administrator.

I believe it has to do with the password you sent. Make sure to set different passwords for each user.

Now that I have the buttons available, nothing downloads. Why is that?