Server stuck Stopping

Question

I have an instance that is stuck in the stopping state:

Instance: i-1c0c8798

I have forced stopped via EC2 Console

We have attempted to restart via CLI as well.

Volumes are stuck as "attaching" and not able to create snapshot of root drive.

Tried:

{

"StoppingInstances": [

{

"InstanceId": "i-1c0c8798",

"CurrentState": {

"Code": 64,

"Name": "stopping"

},

"PreviousState": {

"Code": 64,

"Name": "stopping"

}

]

}

Response:

aws ec2 stop-instances --instance-ids i-1c0c8798 --force

We are aware of the power outage situation, however this is only affecting one of our servers and is still continuing after the power issue seems to have been resolved.

Accepted Answer

Instance finally stopped and was able to be started again.

Answer

Can you help me with additional information ?

1. In which AWS region is the EC2 instance located ?
2. Are you able to connect to this instance from your local computer using Windows/PuTTY and /or Linux/SSH using a keypair ?
3. Can you check if there are any ongoing issues in the AWS region the instance is located by visiting AWS Service Health dashboard https://status.aws.amazon.com and then navigating to the region specific tab ?

Answer

Hi ,

Can I request you to try the following:

1. Filter your EC2 instance in the EC2 dashboard using instance-id
2. Select your instance, click on Actions => Monitor and troubleshoot => Get system log
3. The system log will give you leads onto why your instance is still stuck in the stopping state
4. Please do share the system log as an attachment if possible

Regards,
Ramu Mohan Srinivasan Radhakrishnan

Server stuck Stopping

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