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Can't access technical support despite having a developer plan

0

Whenever I try to create a technical support case I receive

Technical support is unavailable under the Basic Support plan

In the upper left of the page it says

Support plan: Basic  Change

When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.

Balises
Cas d'assistanceAccount Support
Langue
English
AWS-User-6327414
demandé il y a 2 ans740 vues
1 réponse
0

Hi.

I would suggest that you open an "Accounts and Billing" case and have them look into your account and confirm whether you subscribed to the developer plan to access Technical support.

profile pictureAWS
INGÉNIEUR EN ASSISTANCE TECHNIQUE
Lundi
répondu il y a 2 ans

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