Need Urgent help: Name correction in AWS Training and certification account

Question

Hi,  
  
I have my AWS AWS Certified Cloud Practitioner exam scheduled on **21 Aug 2020 at 16:00**. This is an online proctored exam managed by Pearson VUE.   
Candidate ID:	‎AWS01638874‎   
Registration ID:  379597711  
  
On my Passport **my surname is blank** and my full name is written as below,  
Surname:  
Given Name(s):  Mohammad Mohsin Khan  
  
On the AWS Training & Certification account, Since the both fields are mandatory in the form it is added as below,   
First name (Given name):  Mohammad Mohsin  
Last name (Surname): Khan  
  
I have already raised the Customer Support request to update my name but I have not received any response yet.  
Is there any method to get it resolved urgently? I have 2 days left from the examination time. Please let me know if my request will be resolved by then or I will need to reschedule my exam?   
  
Thanks  
  
Edited by: mmkCloud2346 on Aug 19, 2020 4:04 AM

KimWD-AWS · Answer

mmkCloud2346,  
  
I have escalated this to our Customer Support team and someone will get back to you as soon as possible.  
  
Kim  
AWS Certification

mmkCloud2346 · Answer

Thanks a lot for the quick support. My issue is resolved now.

Need Urgent help: Name correction in AWS Training and certification account

Contenus pertinents