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Hi, the task should not get lost when you transfer them to an agent queue, so to an agent directly. It will be stay in that queue for a maximum of 7 days which is the limit for tasks.
When creating a Quick Connect to create a Task for Joe to assign that Task to Luc, you define which contact flow is being used for this transfer. By default this is the "default agent transfer" build-in flow. You may want to check which flow your Quick Connect is using and ensure that the task is not disconnected without being transferred to the queue if Luc is unavailable.
Secondary you can use these flows also to check the availability of Luc before transferring it to Luc and if he's not logged in, transfer it to Luc's team instead - depending on your use-case.
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Big thanks. Problem solved with your answer.