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Amazon Q Developer Pro subscription not activated after successful upgrade

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Support Case Draft Subject: Amazon Q Developer Pro subscription not activated after successful upgrade

Case Description:

Hello AWS Support,

I successfully upgraded to Amazon Q Developer Pro and received a confirmation email stating "Congratulations! Your AWS account has been upgraded to the paid plan." However, I am still encountering usage limits and cannot access the Pro tier features.

Account Details:

AWS Account: Sumiya (065986019456) Service: Amazon Q Developer Pro ($19/month subscription) Issue Details:

Completed Pro tier upgrade and received confirmation email Payment processed successfully Still receiving error: "You have reached the limit" Latest Request ID: ecbb6ac4-62ad-4b88-9801-5c354be8c762 Expected Resolution: I need immediate activation of my Amazon Q Developer Pro subscription so I can:

Use Amazon Q Developer without usage limits Access Pro tier features and capabilities Utilize the enhanced quotas I paid for Timeline:

Upgrade completed: Today Issue persists: Currently ongoing Business impact: Cannot continue development work Request: Please verify my subscription status and activate my Pro tier access immediately. If there are any account linking or authentication issues between my Builder ID and AWS account, please resolve them.

Thank you for your prompt assistance.

demandé il y a 2 mois41 vues
1 réponse
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répondu il y a 2 mois
AWS
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vérifié il y a 23 jours

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