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Support Case still "Unassigned" after more than 3 days

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I've submitted my case 3 days ago, but it's still in "unassigned" status, my case ID is: xxxxxxxxxx. Please help me to solve my problem as soon as possible!

  • AWS Support - Marc EXPERT
    il y a un an

    edited the customer's case ID as this is PII per our guidelines. - Marco Napoli AWS Support 2/15/23

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Cas d'assistance
Langue
English
rePost-User-1018865
demandé il y a un an295 vues
1 réponse
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Réponse acceptée

Hello,

Apologies for the inconvenience caused. For security purposes, we can't discuss case specific details on this platform. However, I was able to locate your case on my end and can confirm it's now assigned to the appropriate team.

I've shared your feedback internally with Support for review and took additional action to get more visibility on this for you.

Please be on the lookout for a response from Support with the next steps to take.

We appreciate your patience as we work on this for you.

Best wishes,

  • Marc O.
AWS
EXPERT
AWS Support - Marc
répondu il y a un an
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EXPERT
Giovanni Lauria
vérifié il y a 2 mois

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