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Sign in issue: It's not you, it's us

1

Our user can't get into AWS IAM and gets the error message: It's not you, it's us. He is able to login on another device but need all the files on his primary device. How can this issue be solved?

  • Stephan
    il y a 3 mois

    The user is able to sign-in using another device. However he needs to be able to get back in on his own device.

Sujets
Sécurité, identité et conformité
Balises
Centre d’identité IAM AWS
Langue
English
Stephan
demandé il y a 3 mois233 vues
2 réponses
0

Thank you! Yes, he tried different browsers and incognito. On the root access, I also tried another email address without success unfortunately…

Stephan
répondu il y a 3 mois
  • AWS-User-alantam EXPERT
    il y a 3 mois

    What about the system clock on his device that is not working? If the time clock is off, authentication issue could occur.

0

If the user is able to sign-in from another device, this sounds like a local issue on his own device (even the error reads "It's not you. It's us"). Can the user try a different browser from the same device? Has the user tried to clear browser cache or "Incognito" mode?

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EXPERT
AWS-User-alantam
répondu il y a 3 mois
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EXPERT
Giovanni Lauria
vérifié il y a 2 mois

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