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Hello,
I'm terribly sorry to hear about the trouble. Our Billing team would be happy to discuss this in order to provide additional details. I'd recommend opening a support case for further guidance.
You can do so in our Support Center: go.aws/support-center. Thank you.
— Ann D.
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Been there, done that. The final solution: "Nothing we can do. You just need to live with it". Case/ticket Id for reference is 12386612101