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Side note that might prove useful: I'm based in Ireland, I selected https://support.aws.amazon.com/#/contacts/report-abuse and then clicked "Sign In and submit AWS support request".
After logging in as an AWS user, I noticed the URL changed to the US. https://us-east-1.console.aws.amazon.com/support/contacts?region=us-east-1#/report-abuse?ln=en
I am guessing that when I attempted to raise a support request, the "Something went wrong" error occured because the US-East-1 web service doesn't like my Irish setup? Just a suggestion - it might explain why the report-abuse works for some, but not everyone.
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