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Hi,
We are trying to fix it as soon as possible. I can't give a exactly time now, but it shouldn't be very long. You don't need to buy the support plan, but if it's not urgent, I suggest wait a little bit and delete it by yourself, then contact customer support so we can refund you for this unable-to-delete time.
Best wishes,
Joy
Hi,
Sorry about the inconvenience, we're currently working on this issue and it will be out soon. If it's urgent, please feel free to reach out to customer support and we are happy to help deleting the instance.
Best wishes,
Joy
Hello,
thank you for the quick reply. It is not urgent, but what do you mean by soon? 1 week, 1 month, 3 months? Would you delete the instance, even If I don't have a support plan or should I buy one?
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Hi, shiqiaws
I am currently having the same problem, the database cannot be increased in capacity, stopped, or deleted. How do I notify AWS and ask for help? (My current support plan is basic)