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Hi,
An email can get delayed 1) before arriving at SES 2) inside SES 3) after leaving SES. I'm happy to check further details, if you can provide me the message-ID of the email which got delayed so that I can check the time-stamps at my end.
Three places where your email could get delayed when sending through SES
https://aws.amazon.com/blogs/messaging-and-targeting/three-places-where-your-email-could-get-delayed-when-sending-through-ses/
Regards,
Gaurav @ AWS
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