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SES Email identity not verifying after verifying the Domain identity

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First, I have verified the domain identity called example.com with DKIM authenticity and sign length (RSA_2048_BIT) in the Mumbai region. Then I raised a support case for production access to SE by remove from the out of the sandbox. The support team helped us to give production access

Then, I move forward to verify the Email identity called test@example.com. Email identity verification is getting failed with the error "Unverified - To verify this email address, open the verification email from no-reply-aws@amazon.com and select the verification link"

Why do I need to verify by mail inbox ? I have verified my main domain example.com

Sujets
Web et mobile front-endApplications commerciales
Balises
Simple service d’e-mail Amazon
Langue
English
Deepak
demandé il y a 2 ans290 vues
1 réponse
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Hello, There could be multiple reasons for email verification failures. It is difficult to troubleshoot without sharing more specific details. I recommend you follow this troubleshooting guide first: https://docs.aws.amazon.com/ses/latest/dg/troubleshoot-verification.html

If the problem persists, please open a support case with AWS Support. This way, you can securely share information about the domain and problem details.

profile pictureAWS
Fadi Almasri
répondu il y a 2 ans
  • Daniyal-Faseeh
    il y a un an

    Already taking help from them for last 14 days but the issue was not resolved. Maybe the issue is the region as my all clients are in Bahrain region and my SES is in N.Virgenia.

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