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Amazon Connect and Salesforce Experience Sites

0

We have successfully installed Amazon Connect in our Lightning enabled Salesforce instance. It works smooth in the console however when user try to log in as into Experience site or navigate to setup the calls are dropped. I wonder if this can be somehow sorted by adding domains to config? I know that Salesforce dealer is not supported in experience sites is it the same with Amazon Connect?

Sujets
Intégration d'applicationsApplications commerciales
Balises
Amazon Connect
Langue
English
rooqie
demandé il y a 10 mois239 vues
1 réponse
1

A workaround is to login as medialess in your CTI adapter settings, and login to CCP directly as a small window outside of SF that has media control. So that no matter what happens in SF browser page, you call will not be affected. (you basically login to Connect twice, one with media, one without)

Both of these setting can be controlled in https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/cti-adapter/01-cti-adapter-configuration/

  • medialess
profile pictureAWS
ClarenceChoi
répondu il y a 10 mois

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