Technical query is not assigned under paid developer support plan since 4 days

Thanks for posting your question here.

I'd like you to make sure that you chose the right severity level, while logging the case.

Under developer support plan, following is the target response time for each severity level:

• General guidance: < 24 hours**
• System impaired: < 12 hours**

Note that these are business hours and from AWS support plan documentation page, Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones.

If you think that traget response time has been past already, I'd suggest you to log another case with system impaired severity as a followup case of existing one. You should get an engineer assigned on that case.

Please refer AWS Support Plan documentation for target response times for each severity level of the case.

Hope this helps.

Comment here if you have additional questions, happy to help.

Abhishek