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If your client is not having Restrict contact access permission in the security profile of the user then they cant able to download transcripts. It will be greyed out on Recording/Transcript in Contact search page.
répondu il y a 10 mois
0
More than likely the security profile might be blocking this. What does the user have under Analytics and Optimization? Can they see the call in contact search and just not the download options? See here: https://docs.aws.amazon.com/images/connect/latest/adminguide/images/recording-icons.png
david
répondu il y a 10 mois
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yes, they mentioned they cant see only download option as per there description, they can able to access the audio files and play them but cannot download due to the missing option ?