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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic whom he is listening

0

On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic automatically even he is in mute, its happening also while switching between monitor and barge

Sujets
Intégration d'applicationsApplications commerciales
Balises
Amazon Connect
Langue
English
Aanto
demandé il y a 8 mois242 vues
1 réponse
1

Thank you for raising this challenge. If the behavior is reproduceable I encourage you to log a support ticket for it.

AWS
Magda
répondu il y a 8 mois
  • dmacias
    il y a 8 mois

    This feels like a bug or is a feature request? If a feature request would a support ticket be the best path forward?

  • Magda
    il y a 8 mois

    Based on the investigation the support folks are doing, they should be able to classify this request as a non-conformance or feature request. They also have the ability to raise feature requests for our product team. Either way reported occurrences like this help us improve the product, whether it's a bug or a feature :)

  • Aanto
    il y a 6 mois

    in the amazon out of box ccp also same issue

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