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Hi,
I'm sorry to hear you're experiencing problems adding you're mail account for the Mail desktop app. What version of the application are you using? Also are you using the email address to log on?
Kind regards, Robin
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Thanks Robin Answers to your questions
I'm grateful for any help though not sure how those answers address whatever you have in mind. What are you thinking?
Hi,
I wanted to check what version you're using so I can ask the service team to confirm it works (which the service team confirmed does) and for the email address, does the domain also have the autodiscover record?
Thanks Robin. Yes autodiscover is on. Still not able to connect Apple Mail. Do you have any other thoughts? Is this problem unique to me or are other AWS/Apple customers experiencing the same problem?
Hi,
I've checked with the team and no other reports have come up about the same issue. The team also double checked with testing that configuration works.
A suggestion from the team is to add a email alias with the .awsapps.com domain to your user and try to configure the user with that email address. The configured user will still use the primary email address once configured.
Kind regards, Robin