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Hi,
I'm sorry to hear you're experiencing problems sending mail. The error is indeed related to limits. Are you using the complementary .awsapps.com domain? If so this domain has a very low sending limit and not intended for production and its recommended to add a custom domain. If you're using a custom domain, please check the support console if there are any open cases related to your WorkMail organization.
Kind regards, Robin
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Thank you for your reply. We are using a custom domain, we can successfully receive incoming emails. We have no open support cases. We haven't been able to send one single outgoing email ever with WorkMail.
Something is definetly amiss with our account. Perhaps it was flagged or something? We can't create any support case for WorkMail because we are on the basic plan. We did create one case for SES (see original message for id) bit were told they can't help.
Is there a way to ask a support engineer to have a look at our account? Our account can be found with the case ID above surely.
Hi, is your account new? In that case you can contact support to validate its is set-up correctly. Incorrectly set-up accounts can be flagged. Kind regards, Robin
I'm having the same issue. I've setup my account awhile ago and known to have worked before. Now trying my workmail is no longer working. I'm using my own domain and not complementary. Any ideas?