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Replying to my own message -- the problem was our 12,000 local Windows accounts, which previously (before Sept 2021) hadn't been a problem but now were causing a 20-30min dead hang on reboot in my environment. Everything was rebuilt from scratch and the hangs returned when the user accounts were added in. We dropped most of the accounts & the problem went away.
Also, don't run the Sysprep command -- it nuked an instance.
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