AWS support not responding to SES Production request

Question

It has been 2 days(48 hrs+) since I requested for account to be taken out of SES Sandbox. I am  on the basic Support plan and that it should have been actioned within 24 hours. This is now hampering my work.
Case ID is XXXXXXXXXXX - please help.

Thanks, Nakul

Edit: Removed Case ID \- Kita B.

Answer

Hi Nakul,

I am sorry for the concern and have passed along your feedback internally.

Please note that our Support team provides an initial response to your request within 24 hours. Although it's possible to have your request granted during this 24-hour period, it might take longer to get it resolved if we requested more information from you. For more details, please review the bottom of this documentation: https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html.

\- Kita B.

AWS support not responding to SES Production request

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