How to get the amazon connect Phone call audio streams(Recordings) from S3 to Local environment

Question

As we know that Amazon Connect send the call recordings to s3, can we get those recordings in our third party app, as user can play & listen the call same as Contact flow search functionality?
Actually the goal is to get the recordings after every call same as we are getting the recordings in Contact Flow Search only the recording..
Any Solution or workaround?

Answer

You can try S3 event notification. When the call recording is saved in S3, you can setup an event notification and trigger other AWS services such as Lambda or even EventBridge to further process the recordings per your requirements.

You may refer to this document: https://docs.aws.amazon.com/AmazonS3/latest/userguide/NotificationHowTo.html

You may refer to this document:
https://docs.aws.amazon.com/AmazonS3/latest/userguide/NotificationHowTo.html

How to get the amazon connect Phone call audio streams(Recordings) from S3 to Local environment

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