2 réponses
- Le plus récent
- Le plus de votes
- La plupart des commentaires
0
One suggestion will be to create a non-agent queue (such as NoAgentQueue) and use the Set Working Queue to this queue before invoking the voicemail flow
répondu il y a un an
0
Hi Ricky,
The Caller is in "Customer queue" flow type. In this flow type, it is not allowing to invoke "Set Working Queue" or "Transfer to flow".
We can invoke "Set Working Queue" or "Transfer to flow" when it is Contact flow type.
Thanks, Selva
répondu il y a un an
In the customer Queue flow, you can use Transfer to Queue Block.
Contenus pertinents
- demandé il y a 15 jours
- demandé il y a un an
- demandé il y a 2 mois
- demandé il y a un an
- AWS OFFICIELA mis à jour il y a un an
- AWS OFFICIELA mis à jour il y a 2 ans
Thanks Ricky. I will appreciate your feedback.