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Try these steps:
- Ensure your APN profile name and address match your ID exactly. Include middle names if they appear on your document.
- Avoid glares or shadows on the ID card. Place the ID on a dark, matte surface rather than holding it in your hand to ensure all four corners are visible and no security features are obscured.
- Make sure your selfie is taken in neutral lighting without glasses (unless worn in the ID photo) to improve the biometric match rate.
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Hi there,
If additional guidance is needed, contact our AWS Partner Team via this link: http://go.aws/contact-apn.
— Roman Z.
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