Lightsail Instance Status Unkonwn - Stuck in stopping state

Our production instance is currently down. It Status: Unknown and a button to STOP. I clicked Stop and agreed to stopping the instance and when I refresh the page it still just shows the Stop button. I'm unable to create a snapshot since it's in the stopping phase. I can't connect to it via SSH.

Clicked Stop at June 14, 2019, 8:49 AM ET
It's currently June 14, 2019, 9:21 AM ET

Virginia, Zone A (us-east-1a)
Kappa_Delta_Phi_NAS
AWS Account with ID: 457434490356

My email said:
"We have detected a degradation of the underlying hardware hosting your instance: Kappa_Delta_Phi_NAS (us-east-1) in your AWS Account with ID: 457434490356. Due to this degradation, we will have to perform necessary maintenance to the underlying hardware.
Maintenance activity will result in your Lightsail instance stopping after Tue, 25 Jun 2019 22:00:00 GMT. After your instance is stopped, you can restart it at any time."

It's not June 25th yet! Is this an unrelated issue? What can I do?