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You more than likely need to open a quota increase which is "free" to do. There are two quotas you might want to request. https://us-east-1.console.aws.amazon.com/servicequotas/ Amazon Connect instance count and Phone numbers per instance. Provide your instance ARN and wait a day or two and you should be good to go. Good luck.
david
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Which region and country are you trying to claim numbers for? It is possible that we do not support specific countries. Have you checked the country coverage list? Check the coverage by following the link in the administration document: https://docs.aws.amazon.com/connect/latest/adminguide/phone-number-requirements.html
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ok Thanks, I found that option eventually on my own and asked for an increaser from 0 to 1. Does it really start you with a 0 quota on each new instance but not inform you of that? It says I have a limit of 5 phone numbers and 2 instances already.
No, I believe the default is 2, but don’t quote me. But I have seen that if you start more than one instance quotas seem to change on the additional instances. The whole quote process for Connect is a mess and no way to track your quotas without opening a case with AWS.