charge for service "Support (Businees)

I understand your concern about unexpected charges for Amazon Neptune and AWS Business Support that you believe you haven't used.

To address these unexpected charges, the best course of action is to contact AWS Support directly. You can do this by opening a support case under the "Account and Billing" category in the AWS Support Center. This type of billing support is available free of charge.

When creating your support case, be sure to:

1. Clearly explain that you received charges for services you never used
2. Provide details about the specific charges (Amazon Neptune and Business Support)
3. Request a review of these charges

While AWS typically doesn't offer refunds for used services, they often take a customer-friendly approach in cases of genuine mistakes or misunderstandings. AWS Support will have the visibility needed to investigate your specific situation and provide appropriate guidance.

In the meantime, it's a good idea to:

• Review your AWS Billing and Cost Management Dashboard to understand which resources might be causing these charges
• Check all AWS regions for any resources you might not be aware of
• Terminate or delete any resources you don't need to prevent further charges
• Consider setting up AWS Budgets and billing alerts to notify you of future unexpected costs

Remember that some resources can continue to incur charges even when not actively used, and resources might exist in regions you haven't checked.
Sources
Request for Review of Charges for Unused AWS Service | AWS re:Post
I was charged for the AWS services that I don't use | AWS re:Post
I don't know why I should have paid | AWS re:Post