En utilisant AWS re:Post, vous acceptez les AWS re:Post Conditions d’utilisation
AWS re:Postre:Post

System Impaired AWS Developer Plan Support Case Unassigned for 4 Days

0

It's been almost 4 days since we opened the case ( case id: *************** ) and haven't received a response yet, it's still in the unassigned status.

This delay is concerning, especially considering the developer plan which claims 12 hours response time for a System Impaired technical case. If this is the standard response time, we may need to consider using an external support service. It's alarming to think how this delay could impact a production system if it were down.

How can we proceed ?

*removed PII - case ID — Brian D.

Balises
Cas d'assistance
Langue
English
Ibraheem
demandé il y a 2 mois160 vues
1 réponse
1

Hello,

I apologize for the delay with your Support case. I have reached out internally to our Support team to bring immediate attention to your unassigned case, please continue to monitor our Support Center for updates: https://go.aws/support-center.

Additionally, you could request phone or chat support and receive help from the next available engineer using these options: https://repost.aws/knowledge-center/aws-phone-support.

- Rick N.

profile pictureAWS
EXPERT
AWS Support - Rick
répondu il y a 2 mois

Vous n'êtes pas connecté. Se connecter pour publier une réponse.

Une bonne réponse répond clairement à la question, contient des commentaires constructifs et encourage le développement professionnel de la personne qui pose la question.

Instructions pour répondre aux questions

Contenus pertinents