En utilisant AWS re:Post, vous acceptez les AWS re:Post Conditions d’utilisation
AWS re:Postre:Post

Unresponsive ec2 instance

0

Hello,

On 25.05 and today on 30.05 we got alarms that instance is down/unresponsive. Instance id is i-084bee8dfe7252dd5. We are using promethues for alarms and monitoring and I checked also cloudwatch for that instance. I didn't find anything in the logs, everything seems in order.

Once we get alarm, I can ping instance but I can't access it no matter what I try. I have to shutdown instance and start it again using console to get it working. Can you check on your end? Any suggestions?

Best regards

Sujets
Réseaux et diffusion de contenuCalculGestion et gouvernance
Balises
Amazon VPCCalculJournaux Amazon CloudWatchSurveillance
Langue
English
rePost-User-7254990
demandé il y a 2 ans295 vues
2 réponses
0
Réponse acceptée

If you have a problem such as this I strongly recommend that you create a support case to get assistance for troubleshooting. This forum is best-effort and we don't have access to your instance details - the support team does and can assist you with that.

The only other thing I can suggest is to use the EC2 Serial Console - assuming it is a Linux instance.

profile pictureAWS
EXPERT
Brettski-AWS
répondu il y a 2 ans
0

Thanks for your response. How to contact support on basic plan?

rePost-User-7254990
répondu il y a 2 ans

Vous n'êtes pas connecté. Se connecter pour publier une réponse.

Une bonne réponse répond clairement à la question, contient des commentaires constructifs et encourage le développement professionnel de la personne qui pose la question.

Instructions pour répondre aux questions

Contenus pertinents