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Hey,
You can get transcript via GetTranscript API. You can find details below. https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html
Also you can send message as a participant with that participant token (https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html) Why do you need to send it again to Agent? Just get transcript on Agent side and display to him/her
Thanks
répondu il y a 2 ans
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If this is a Lex bot integrated with a contact flow the bot transcript should come through to the agent automatically.
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