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Hi Nick. Unfortunately we have no public-facing documentation detailing the ADR implementation. Could you please open a support case? If so, the support team will be able to analyze your logs and advise what's going on.
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Hi, we are making improvements to our ADR algorithm, and will allow customers to take more control over how ADR works for their specific use cases. Can you please reach out to me and i can share more details.
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Hi Greg, thats very unfortunate. My support plan doesn't include technical issues.
Is there any other way to get support? There seems to be no public information, I shouldn't be obliged to pay for "basic" technical support.